Client Stories

“Josie,” who lives in an apartment with her 4-year-old son, sought help from JALA after experiencing repeated problems with her apartment’s air conditioning unit. Josie’s son has multiple disabilities and is at risk if he becomes overheated. During the day in the summer, the temperature in her apartment would go above 85 degrees, forcing her and her son to leave until after 8 p.m. each day. Maintenance of the air conditioning unit is the responsibility of the property management, but the manager made only excuses and not the necessary repairs.

“Lashawn,” who participates in the Housing Choice Voucher Program, came to JALA for help when her rental home became uninhabitable and her property manager refused to allow her to break her lease so that she could relocate. The conditions in the home, which included holes in the floors that allowed rats to enter, were adversely affecting her health, which was already compromised by kidney disease requiring dialysis.

“Louise,” 80, lives with her son in an apartment partially subsidized with a Housing Choice Voucher. She and her son, who has a disability, both receive Social Security benefits, which they depend on to pay the rent. Because the rent is due by the 15th of each month and the Social Security checks do not arrive until the fourth Thursday of the month, Louise has struggled to pay the rent on time.