JALA attorney helps local senior settle dispute over defective HVAC unit
“Dorothy,” 84, had a new heating and air conditioning system installed in her Jacksonville home, where she lives alone. Because of improper installation, the unit did not work properly from day one. Dorothy, who had signed a finance agreement for the purchase of the unit, immediately notified the company that the unit was defective and asked them to fix it. Each time they scheduled an appointment with her to fix the unit, they did not show up. She did her best to dispute the charge with the company and with the lender involved in the finance agreement. The air conditioning company tried to push Dorothy into filing a warranty claim instead of fixing the problem.









