Dennis.Harrison@jaxlegalaid.org

“Chanel,” 72, was living in a privately owned HUD multifamily complex when her landlord retroactively increased her rent and threatened eviction if she did not pay in full. Fearing she would end up homeless, Chanel turned to JALA, where attorney Mollie Stewart handled her case. When increasing a tenant's rent, HUD requires all participating landlords to follow certain procedures, including proper notice of rent changes.

When “Marcy,” who has a disability, moved into a private apartment with her mother’s help, she had her emotional support dog with her. She later received a notice from her property manager saying that she had to pay a $500 pet fee. Although she notified the property manager that the dog was an emotional support animal and not a pet, she was still asked to pay the $500 pet fee.

“Lester,” a man in his 70s who had been renting his home for over 30 years, was surprised to receive a notice from his landlord saying he had 10 days to leave his home or else he would be evicted. His landlord claimed he owed $1,300, but Lester had always paid his rent on time. Afraid of losing his long-time home, made affordable to him through a federal rental subsidy, Lester came to JALA for help. Lester enjoyed the continuity of his home in a quiet neighborhood near his doctor’s appointments. He did not want to move.